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Education Manager

Job Description: 

About Eikon:
Eikon is a Surrey based charity that has been working in the local community for almost two decades, providing long-term support to some of the county’s most vulnerable young people and their families.
Our vision is to develop happy, thriving and resilient young adults who can contribute positively to society.

Job Title:   Education Manager
Location:   Offices New Haw, Surrey
Hours: 37.5 hours per week
Length of Contract:   Permanent
Rate of pay: £37,000 per annum
Responsible to:  Chief Operating Officer
Holiday Entitlement: 25 days plus Bank Holidays pro-rated
Pension: Workplace Pension Plan

Main purpose of Job
Strategically lead and manage the direct delivery of Eikon services to children, young people and families across Surrey, with a particular focus on our work in schools and colleges


Partnership Working
• Develop and maintain strong strategic relationships with key stakeholders, particularly education providers
• Build relationships with other key organisations (schools, local councils, health partners, other voluntary organisations) to support the growth of Eikon in education settings

Cross Organisational Working
• Contribute to Eikon’s strategy and objectives, and ensure the organisational perspective is reflected in the delivery of services and outcomes for young people
• In collaboration with colleagues across Eikon strategically develop opportunities to improve services for children, young people and families in Surrey
• In collaboration with peers within the department write and monitor operational business plans

Management of staff and teams
• Line manage staff in line with Eikon's policies
• Ensure appropriate clinical supervision is undertaken and provided for all frontline staff
• Develop frontline staff, ensuring a high-quality service is delivered in accordance with all other best practice guidelines
• Support managers to identify learning and development needs of their teams and develop learning and development plans

Safeguarding and health and safety
• Work in collaboration with the DSL to ensure all staff are competent to manage safeguarding issues
• Lead on supporting staff with all safeguarding issues and liaise with the DSL where appropriate
• Understand and act when safeguarding issues need to be escalated
• Put in place policies and procedures that support the safety, health and wellbeing of staff and Children and Young People

Risk Management and Quality Assurance
• Systematically monitor organisational risk and put in place measures to mitigate risks
• Develop and implement quality assurance processes and practice
• Systematically monitor the quality and effectiveness of frontline services
• Keep up to date with good practice, legislation and policies that have an impact on service delivery at Eikon
• Ensure case management is undertaken to a high quality (including ensuring systematic case note review processes are followed)
• Update and review all relevant policies when necessary
• Embed a culture of continuous improvement across all teams

Monitoring, reviewing and reporting
• Undertake regular and systematic case note review processes and monitor for quality of recording
• Ensure all data and information is uploaded onto all relevant databases (Breathe HR, Evide, Donorfy, Sage)
• Monitor and evaluate all relevant frontline services and set targets for delivery
• Ensure all direct delivery of services for children and young people use the Eikon Impact Measurement tool
• Ensure regular reporting of progress with business plans

Understanding need
• Use external research, insight and intelligence to identify emerging needs and trends in children and young people in Surrey and identify gaps in services
• Undertake analysis of internal data to identify, trends, and gaps in provision

Fundraising and Budget Management
• Work with the fundraising team to identify, promote and support local and wider organisational fundraising opportunities
• Monitor and develop relevant service delivery budgets
• Working with finance ensure delivery is kept within budgets and contractual obligations

Other roles
• Provide on call cover as part of a rota of senior managers
• Undertake any other duties reasonably required by the line manager

Person specification - Key skills

• Teaching qualification to degree level or equivalent experience in education settings
• Substantial experience of delivering services to children, young people and families
• Significant experience of strategic collaborative working
• Experience of matrix management
• Expertise in systematically understanding the needs of young people and an understanding of emerging issues
• Knowledge and understanding of the education system, Local Government, early intervention and prevention
• Significant experience of leading and developing teams
• Significant experience of monitoring case work, case note processes
• Substantial experience of 1:1, specialist group and large group youth work focused on prevention and early intervention
• Extensive line management experience and experience of developing and supporting a range of people
• Proven strategic ability to work across teams and departments
• Experience of dealing with safeguarding children and young people and knowledge of safeguarding policies and procedures
• Experience of working with people at all levels of organisations
• Significant experience of monitoring, impact measurement and evaluation of a range of services
• Ability to analyse data and interpret this into service design
• Substantial understanding of organisational risk and experience of putting in place measures to mitigate risk
• Experience of budget management
• Experience of ensuring continuous improvement is integral to your work
• Experience of updating policies and procedures

This job description may be subject to review as the Organisation is constantly developing. This will be in consultation with the job holder

If you are interested in applying for the role, then please send your CV and a covering letter explaining how your experience and skills fit with the JD (no more than 2 sides of A4) to  jean.pullen@eikon.org.uk 

• Closing date for applications: 29 October 2019
• Interviews: 07 November 2019

Full or Part Time: 
Full Time
End Date - close of application: 
Tuesday, October 29, 2019
Contact Details: 

If you are interested in applying for the role, then please send your CV and a covering letter explaining how your experience and skills fit with the JD (no more than 2 sides of A4) to jean.pullen@eikon.org.uk

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